"I booked this hotel for my family, and they really enjoyed their stay! They loved the beautiful hotel and views, and they had a lot of fun at the mini water parks. The only downside was the poor phone connection and the Wi-Fi not working. They reported the Wi-Fi issue three times and were told someone would come fix it, but unfortunately, it still wasn’t working when they checked out. Overall, my family had a great time and enjoyed their stay!"
"The staff at Best Western The Lagoon Manado were excellent. Sonya / David and their team made sure to give us the utmost attention and care beyond our expectations. They truely deserve a commendation.
However, the hotel pool bar currently isn't operational (it would be nice if it was).
Also, some of the windows on our room were not sound-proofed properly and as a result we were often awoken in the middle of the night by loud noises from the outside. Perhaps the windows could do a revamp."
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