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"The room was very clean. Hotel staff were very polite. My next trip to Northwestern I will use again! "

"Overall, this hotel was excellent. Extremely helpful staff...way above and beyond. I was told they were having a 3 hour staff training meeting one of the days I was there and it's evident a key component of that training was guest accommodations and helpfulness. I only had two complaints: the major one is that it was impossible to get internet in my room. I could get it fine in my meeting room but not the sleeping room. The minor is their coffee pods leave coffee grounds in the cup, every time. And their cups were too large for the capacity of the Keurig so I left a mess of water leaking but figured it out after the second morning. Sorry!"

"Spacious room, convenient "

"It was odd, a gorgeous historic building, large rooms, tall ceilings and totally empty. It was an empty, huge hotel, yet we got an interior room with essentially no windows. Why? The hotel building is very old, well maintained, but its system can only accommodate one heating or cooling system at a time, so we had to ask for a heater and blankets, which were nice blankets. Pillows were awful so they brought much better pillows. Coffee in the room not good at all, like water, but then water bottles are provided each day for free. No valet or doorman, odd set up for holding your luggage. They have people working there, only they won't walk outside, but sit in their closet offices. Odd. Overall, everything is there, but many things felt a little off."

"Restaurant entry smell funny"

"Worst hotel I've ever stayed in all around. "

"I have no complaints about the hotel or staff. I appreciated that all the staff seemed to treat all guest with same respect and courtesy. I would have liked an easier process to use the television and internet. But once logged on the internet it was speedy. "

" Beautiful, clean room with an incredible downtown Chicago view. Totally worth it"

"Everything was great. The rooms were clean and the staff was very friendly."