Search Castles in North Side

"Room clean and spacious. Ample towels."

"The stay was excellent because of the staff. We were there during a giant snowstorm. The city was basically shut down. Big credit to Cody at the front desk (who I think was stuck there with us) and the others who took care of us when nothing was normal. While standing in the lobby and looking at the craziness outside, I saw a local man who got stranded in the city when the buses shut down. His phone battery had died, his wife didn't know where he was. Cody loaned him a phone charger and let him charge up so he could call his wife, call a car, whatever. The guy ended up renting a room, but no one expected that when they loaned him the charger. I was happy to see it. Great staff. One complaint though: Why would anyone choose The Epoch Times as the newspaper in the lobby? It's ridiculous and unseemly. Please get a real newspaper or just give up on papers altogether. Either one would be an improvement."

"Room was great and customer service was amazing will definitely stay again "

"Welcoming staff, clean room, and easy access to the airport with the shuttle. "

"Staff was extremely "

"Wonderful staff while we were stranded due to snow storm! Served good food and were very attentive!"

"Staff was so polite and great!"

"Very nice downtown hotel "

"Pros: Great location. Breakfast was outstanding. Room clean and updated. Cons: Bed not comfortable (my other stays at Hyatt the beds were awesome) these seemed little old and worn. Room was right next door to housekeeping so heard talking and door opening all night "