"Staff: Welcoming, friendly, helpful, efficient and willing to go the extra mile.
Executive Rooms 367 & 369: spotlessly clean and comfortable - good bed and choice of pillows but room a bit faded and dated - needs a bigger TV as distance from bed is too far for comfortable viewing.
Lift out of action - not helpful - Best Western need to sort this pronto
Spa & Pool: closed for refurb - needs sorting.
Breakfast and Bar meals....good."
"Kelly the assistant manager was excellent. The quality of the cooked breakfast was poor. The site setting is lovely however the property does require some upgrading and perhaps a deep clean would be desirable."