"The air conditioner was not working, tried to cool room for 30mins. Sat on the bed may have used a couple towels. Went to front desk to check out, they offered to swap rooms but I insisted refund. Got with 3rd party about refund to call hotel, hotel lied about me using the room. Accessible location, front desk just doing their job- poor management. They had also duct tapped a window that was busted in the room & it was supposed to be non smoking."
"The air conditioner was not working, tried to cool room for 30mins. Sat on the bed may have used a couple towels. Went to front desk to check out, they offered to swap rooms but I insisted refund. Got with 3rd party about refund to call hotel, hotel lied about me using the room. Accessible location, front desk just doing their job- poor management. They had also duct tapped a window that was busted in the room & it was supposed to be non smoking."
Amy