"Excellent customer service"

"The room was okay. It was clean, but not worth $158 per night! (It used to cost $80 per night which it still should be). It needed some small repairs like sealing holes around fixtures. The towels seemed clean but old and had holes and tears in them. The breakfast was edible. It was the same everyday and some items seemed to be leftover from the day before. The fridge/freezer combo in my room was a decent size. The microwave was small, but clean. There was no ironing board, the iron worked but...