"Many facilities are damaged"

"Location was good! No telephone in the room to communicate No water at all No cattle to boil water I think no clean system till check out"

"We checked in at around 6:00 PM. The digital lock was not very sensitive, so some patience was needed before successfully unlocking the door. The apartment has 4 bedrooms and 3 toilets. Towels were provided, but guests need to bring their own toothbrush and toothpaste. The environment and cleanliness were excellent — the space was spacious, neat, and well-maintained. Before checkout, at around 9:00 AM+, we heard someone attempting to open the main door, which was a bit concerning. There is a...

"We arrived and asked what our unit number and the password were but we had no idea because the property never sent us an email which they were supposed to beforehand. It took 30-40 min to figure out when we were very tired from the trip & Legoland. They never apologized."

"The host for this property never provided me check-in instructions and never responded to communications attempts by me or by the hotels.com help disk. I used the ohine number included in the reservation confirmation, and I believe hotels.com help desk used the in-app message service. The host didn't respond to either. I finally had to book last minute elsewhere. This was a pre-paid reservation but as of yet I've been unsuccessful getting a refund. "

"It was a unique experience having a jacuzzi bath for a getaway"

"Nice owner and very helpful. Only issue is people playing loud music from 7am in the morning on weekends. Room was clean and bed comfortable, will stay again."

"Expedia response is not accurate. When message property they do not response. No proactive action of them informing on the check in procedure. Only when I whatapps using the contact number stated in Expedia, that number is for Penang. Only then they direct me to their Johor number. The unit I stayed in, toilet stinks, probably due to drainage issues."

"The location is convenient, it’s close to mall and other attraction"