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"Good staff and complimentary breakfasts"

"Everything was perfect. I loved the room, little welcome gifts they gave us, the bath, the sauna, the high-tec hair dryer, room wear, the free late-night noodles, I mean everything! From my next trip, I will definitely look for a hotel of the same group wherever I go."

"Good location. Next to station. Shops of all kinds nearby"

"East for early departure nice room with"

"Food was awesome and great variety! Kids enjoyed the treasure surprise and the character rooms. Staff were very helpful and had cute amenities. Would definitely return for another trip!"

"Staff was very helpful during check-in. The room was as per advertised, clean, big room & good amenities. We like the location. Quiet, close to Tsurumai station, convenience store on 1st floor and other restaurants/cafes."

"Spotless, roomie, owner is amazing"

"Good location. Friendly staff. Comfortable bed."

"The room was OK. The bed was not great, but we were able to sleep at least. Location and proximity to everything was good. As for the service, I was lied to upon arrival. Turns out there are smoking and non smoking rooms which I didn't notice when I booked. My mistake. When asking them if any non smoking were available, they said it was all booked and also kept saying something about the only nonsmoking rooms being on the floor with a pool, but still not available, which I didn't understand why that was valid or a thing they were even telling me. There's no way I'm sleeping in a smoking room with my families allergies, so we were ready to go to another hotel and eat the cost of the room. Then I thought I would try and book a non smoking room at the same hotel. Turns out, a nonsmoking room WAS available and the guys were lying to me. When I brought it up to them, they looked at each other with a face of "Ah crap, the guy figured out we were lying" then agreed to let us stay in the non smoking room if we booked it and then they would cancel for us on the smoking room. We went ahead with the non smoking room, which was very cramped. The shower was also very difficult for me to use as someone who is 6'4'' tall. If you're tall, you might want to get a different place. They had humidifiers in the halls, which was super strange, seeing as how Japan is already quite humid. I don't think we would stay there again."