"My family and I traveled to ATL for the first time this weekend to enjoy a mini getaway. I called the hotel in advance to receive access to early check in. I was told “Sure, just give us a call the morning of and we’ll be able to get you checked in early.” We arrived at the hotel a little after 10am only to have to wait until close to 3 to actually check in. The hotel was heavily under renovation, which would’ve been nice to know ahead of time.. I would have selected a different hotel had I known. The front desk was in a random room .. the hotel had a very odd smell. The cleaning staff spoke no English so we couldn’t get fresh towels when asked. We came to enjoy a nice pool and that was not working either. Water fountains outside were dirty and no water flowing out of it. The road leading to the hotel parking was broken up so badly I would have to swerve my car to ensure that we didn’t fall into the holes. Overall very disappointed in this experience. Would not recommend anyone visiting this hotel .. atleast not until they are in proper running conditions.
This is also a hotel that allows dogs and cats which I was aware of ahead of time but the rooms were poorly sanitized. As soon as my husband turned on the ac before bed I immediately started to react to the cat dander that was trapped in the I cleaned air filters. I am severely allergic so this was very disappointing. I would assume that any hotel that allows animals would ensure that they are properly cleaning the rooms."