"This is no longer a hotel!!! They converted it into a shelter but still allow people to make reservations??? An absolute nightmare having an exhausted baby, a front desk worker who was not helpful in offering solutions to the fact that suddenly we had nowhere to stay with no warning. Absolutely unacceptable."

"I am a solo female traveler. I did not stay the whole time. My room was dirty, hair and food crumbs on the floor as soon as I walked in the door, dirt and food crumbs inside the bedside table drawers. The sheets had holes and yellow stains. A bug that looked like a bed bug was on the ceiling. The bathroom door had mystery white cream/paste? on it, the bathroom furniture looked like a pitbull chewed it up. I did not tell the front desk becuase I wanted to leave as soon as possible. I did not feel...