"Staff was rude and place was run down"

"There was a liquid soap dispenser that didn't work and it fell off the wall. It was hanging on a screw. There were two tiny bottles, one shampoo and one conditioner. There were two of us, so we didn't take a shower the next morning. The air conditioner wouldn't turn on. When we checked out, the lady told us there was a button at the bottom of the unit we should've turned on. How could we have known about it? There weren't many TV stations to watch and at check-out, I heard two other guests...

"We had a family emergency so a lot of the family had to come to Hartford. I booked this room due to the close location to the UConn Hospital and the family home in Rocky Hill. 2 other family members also ended up booking rooms here. The property was not what we expected. The lobby wasn't clean, the elevator was broken almost everyday, the reception wasn't amply staffed; as a result, our stay wasn't the best. However, the rooms were clean, so that was a plus."