"I had an issue early on in the stay without what I felt was poor customer service. I originally gave a 3 rating and the site sent my personal note to management.
The next day they contacted me, apologized for the issues and promised to look into my complaints. They also offered late checkout or other options. I was not after any compensation. I just thought management should be aware of the issue. I have raised my overall score as a direct result of the manager reaching out with concern about the issues I raised. The overall hotel is very nice. But the customer service could use some polishing. Hopefully, the manger I spoke with will take that action."
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