"The hot tub was broken and so were the waffle makers. But the beds were comfortable."

"Our experience was very disappointing. While we were sleeping, the headboard of our bed suddenly fell off, which was both shocking and concerning from a safety standpoint. What made it even more concerning was that the back of the headboard had numerous scratches and marks, making it seem like this was not the first time it had happened. We also had an issue with the bathtub, as the water would not drain properly. We reported both problems to the front desk, but all we received was an apology...

"I was disappointed that the room didn't have a refrigerator or an ice bucket. They did finally bring me a fridge about an hour after I requested one. When I first stepped into the unit, the I saw a big bug in the bathroom. Fortunately, that was the only one."

"I was really disappointed with our stay. We arrived to find food left in the refrigerator from a previous guest and a dirty washcloth hanging over the shower curtain rod, which immediately made us question the cleanliness of the room. The entire hotel also smelled strongly of cigarette smoke. Getting our room key to work was like playing Russian roulette—it worked sometimes, but most of the time it didn’t, making it frustrating every time we returned to our room. Customer service was equally...