"This was my third visit to Lake Garda. Room 1 had no lake view because it was completely blocked by trees. As an Expedia VIP member, I did not ask for the complimentary room upgrade that may be offered subject to availability; I merely asked whether we could move to one of the vacant neighboring rooms with a view. The request was refused on the grounds that the hotel was fully booked, yet guests who arrived after us were assigned better rooms. When I questioned this again the next morning, the...

"the stay was excellent!"

"Servizio ottimo ed ottima ospitalità. Camera pulita e colazione varia! Buona anche la posizione."