Top Independent in Munster, IN

Aerial View of Riverside Town at Dusk with Veterans Memorial Bridge, Fort Wayne

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Top Munster Hotel Reviews

DoubleTree by Hilton Chicago - Alsip

2/10 Terrible

"My brother booked a stay at DoubleTree by Hilton Chicago Alsip for his birthday because the hotel looked great in the photos and appeared to offer a quality guest experience. Unfortunately, our experience was extremely disappointing from the moment he arrived. During check-in, the front desk staff were unfriendly, unhelpful, and appeared unwilling to assist him. The check-in process took an unusually long time, and the overall customer service was poor. As a guest, you expect to be treated with respect and professionalism, especially at a Hilton-branded hotel. The biggest issue occurred the following morning. My brother had already paid for early check-in and check out and requested what time late check-out. We understand that late check-out may depend on availability, and that is completely reasonable. However, when we called the front desk for clarification, the receptionist, whose name was either Kay or Kai, was extremely rude. Instead of explaining the situation professionally, she abruptly hung up the phone. We called back multiple times, but our calls went unanswered. This experience left us feeling disrespected and questioning whether all guests are treated equally. As African guests, we could not help but feel uncomfortable based on the way we were treated throughout our stay. Whether intentional or not, the service we received did not reflect the hospitality, professionalism, or customer care expected from DoubleTree by Hilton. If you are looking for a hotel in"

Holiday Inn Express Hotel & Suites Chicago-Midway Airport by IHG

10/10 Excellent

"The staff at the Holiday Inn Express Midway were very friendly during our stay. The breakfast was also good, providing some different options daily with style of eggs and sides. The parking lot did fill up since there are a couple of other hotels in that section using the same lot, but we were able to still find a spot and didn’t have any problems with our car in a busy lot."