Find all hotels by Independent in Mount Laurel, NJ from SAR 431

"Always entertaining "

"This hotel was a major disappointment. My frustrations began two days before arrival when I called to confirm the indoor pool hours because hotels.com said "daily 9-5" while the trop site said "thurs - sun 9-5" . Turns out the indoor pool was closed and tjey do not know when itll be open "maybe Friday". This was a dealbreaker for a toddler’s spring break trip, yet the hotel failed to update their information. Once on-site, the security presence felt misplaced; they were quick to stop us for simply walking with toddler in a stroller to reach the only working elevator, but they were nowhere to be found when it came to managing the rest of the property. ​The environment was largely uncontrolled and chaotic. Late at night, unsupervised children were climbing railings and outside of the staircase, playing on escalators, climbing on the fountains and running through hallways knocking on doors until 2:00 AM. The lack of maintenance was equally concerning, with smoking occurring well outside of designated areas and elevators left in a filthy state, filled with trash, spilled drinks, and empty alcohol bottles. We even witnessed people sleeping at restaurant tables in the common areas. To make matters worse, the amenities were unreliable, as one arcade was closed during posted hours while the other was filled with broken machines. I would not recommend this property to families anymore. We were here less than a year ago and it went downhill fast. "

"The casino was not clean. Overflowing ashtrays, empty cups, and general trash "

"Found a sharp needle object in my bed under the sheets. "

"Hotel is in a fantastic location just blocks from city hall and Rittenhouse Square. Super clean onsite valet parking with in and out privileges and a coffee bar and Ruth’s Chris located in the lobby of the hotel. It’s definitely going to be my go to for Philly from now on. "

"Large rooms with great views. Loved the pool area especially for this time of year! Very pricey coffee shop in the lobby! Outdoor areas are fantastic. Need to improve signage - we had no idea the hotel lobby is on the 11th floor! Be prepared to walk - a lot! Not elderly-friendly, unless they have motorized scooters! You will definitely get your steps in! Rooms do not have coffee makers or microwaves and since we were travelling with a toddler and 80 yo it made things more difficult! But overall it’s a great choice!"

"A"

"You get what you get. We stayed for an early morning flight and we didn’t need anything special, but the room/hallways reeeeked of weed, the staff clearly don’t really care about “customer service” and the hairdryer literally caught on fire when I tried to use it. "

"This hotel is in a great location in the historical district. However parking was expensive and the room needed a deep cleaning. "