"Front desk lied to us when we asked to adjust our stay. He told me he was able to make the adjustment if the 3rd party booking agency agreed which they did many times. He then told the agency he refused to adjust our stay and refund me. I started this process 50 hours ahead of the night I wanted to cancel well above 24 cancellation policy of 24 hours. This happens to multiple guests and not all from the same 3rd party booking agency. We booked 3rd party because the hotel showed sold out when I...

"Hotel is outdated, but was very clean inside."

"Extremely uncomfortable beds, hot tub was set so HOT that no one could even get all the way in, continental breakfast was poorly maintained, and the pool was dirty. Would not recommend!"