"Pillow was totally flat. Shampoo and Body Wash was not labelled."

"The host for this property never provided me check-in instructions and never responded to communications attempts by me or by the hotels.com help disk. I used the ohine number included in the reservation confirmation, and I believe hotels.com help desk used the in-app message service. The host didn't respond to either. I finally had to book last minute elsewhere. This was a pre-paid reservation but as of yet I've been unsuccessful getting a refund. "

"Many facilities are damaged"

"We arrived and asked what our unit number and the password were but we had no idea because the property never sent us an email which they were supposed to beforehand. It took 30-40 min to figure out when we were very tired from the trip & Legoland. They never apologized."

"Ok"

"Location was good! No telephone in the room to communicate No water at all No cattle to boil water I think no clean system till check out"

"The rooms are nice. View to singapore also good. Clean and comfortable. The owner said cannot find my phone#, it’s ?? The booking platform seems not good recently. One bath room only. All facility good."

"Expedia response is not accurate. When message property they do not response. No proactive action of them informing on the check in procedure. Only when I whatapps using the contact number stated in Expedia, that number is for Penang. Only then they direct me to their Johor number. The unit I stayed in, toilet stinks, probably due to drainage issues."

"The location is convenient, it’s close to mall and other attraction"