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"Carpet is dirty in the elevators. The carpet is worn on the stairs. It’s good value and comfortable."

"Great stay, recommend fully for hot spring onsen stay! "

"Newly opened hotel - very clean and well equipped. Connects to Shinkansen station. Restaurants on 2nd floor and 11th floor. Rooftop onsen with view of Mount Fuji. Close to Hakone (by car)"

"Everything was fantastic. The breakfast and dinner service was amazing."

"Excellent onsen, nice staff, well-located, and excellent breakfast. "

"Amazing hotel. Very professional and kind staffs. The room was very spacious and clean. It was definitely one of the best hotels we stayed in!"

"The staff were so very sweet and the amenities themselves were possibly the best ive ever experienced. The private onsen in room made me wish I never had to leave! "

"Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room. The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding. Loved the resort and would definitely consider visiting again!"

"my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station. "