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"Great customer service "

"Great staff all around! Beautifully decorated for the holidays. Nice, long and spacious room directly overlooking St Patrick’s Cathedral. Very centrally located!"

"Great location! Walkable distance to Times Square and the edge "

"It was a great experience. Close to May things to do and to the public transportation. Great hotel! Would definitely recommend. "

"We stayed at the Hard Rock Hotel New York for New Year’s, and it was absolutely magical. From the moment we arrived, every staff member greeted us warmly and went out of their way to help—service truly felt genuine and attentive. Room service was quick and efficient, which made our stay even more enjoyable. This is a top-notch hotel in an unbeatable location, especially around the holidays when the city feels extra special. Everything about our experience exceeded expectations. We will only be staying here from now on."

"Hotel was clean and staff was excellent. Beds were comfortable."

"Staff clean room. However I didn’t not know that refrigerators n microwaves needed to be rented and are NOT INCLUDED WITH THE ROOM."

"The room was a little warm and hard to get the temperature down even with the heat off. Window opens but then a little loud (sirens) throughout the night. Only complaint. Staff were all amazing and helpful rooms were nice and update and clean! Would stay here again. "

"Jazmine was amazing! She took care of me with the upmost respect she was polite, kind, friendly and respectful. She really showed me amazing hospitality- unlike any other I received. This hotel has everything even yoga. I was accommodated with a crib for my baby. She truly went above and beyond especially allowing early check in. I felt truly honored to be there because of the special treatment. I will def return. This manager Jazmine was the best and highlight of my trip . Super cool. "