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"Great location. Really liked the parking right outside our door. We enjoyed exploring the nearby beach, lookout, and blowhole. We’re glad we stayed in Bicheno instead of Swansea."

"The Terrence restaurant was excellent. Staff generally very friendly, except for the breakfast restaurant. They seemed annoyed when we asked for poached eggs, there were no cups left for tea or coffee. Again, they said 'aren't there any at your table". Impatient when we asked for help. We had the Balmoral suite, the view was incredible. It was a superior room and the bath was very deep and luxurious. The grounds were very relaxing. "

"Great location, room spotless and nicely appointed. "

"Lovely spot. Got a free upgrade to a waterfront room, employees were extremely friendly and welcoming. Yes, the room was outdated but thats the charm of the place. Comfy beds, clean bathroom, and a great espresso machine in the rooms with local coffee pods. We had dinner at their restaurant - amazing food and service. Incredible unique menu using local food and produce with an amazing ambience. You can not find this at a Hilton nor a Marriot. Could not recommend The Waterloo Hotel more. Not to mention Swansea is a sweet little town on the water with great coffee and an epic nine hole course."

"When we checked in our room had a strange odour. It was only when I discovered several small ants around the room that I realized the odour was an insecticide. On our last morning there were more than 100 ants on the bathroom floor which took quite a while to kill them all. At check out we rec’d an apology but nothing more. Given that this is an ongoing problem I would’ve expected more. The hotel is well located in the city and our room had a special shelf large enough to hold 2 suitcases, a great design."

"Slighly older style motel rooms but had everything for a short stay including Fridge microwave and cooktop. Bed was comfortable Just before town but walkable if you wanted. "

"The paired wine tasting with Ela was excellent would strongly recommend you give this a go you won’t be disappointed."

"Room was ok,bathroom was a bit small and really needed light in main room were bed was couldnt see a thing at night as there were only bed lamps, meals were ok,laundry was ok but drier was on a sad lean but did the job overall place was dated "

"We had a modern deluxe 2 bed cabin which was very comfortable and quiet. Excellent location as very near to the visitor centre. There is a small shop at reception for some groceries, drinks etc which is very handy. I found the check in/out staff not overly friendly or welcoming, not sure why."