We got to the VRBO and the place was much more run down then shown in the pictures. Tape / remnants of decorations from previous Bachelorette stays were still on the walls and the place was not super clean. We decided to make do. Michael was responsive and gave us an early check in and late check out. On the last day as we were cleaning up the VRBO, we moved around a sofa beds in the one of the units to find hundreds of small bugs, some worm-like bugs still moving, others crawling and hundreds of discarded wings. Many were gathered around an Amazon package not from our stay but a previous stay-- proof that the place had not been thoroughly cleaned. I sent pictures and videos to the host asking for partial refund-- he told us they looked like termites and would only refund us for one night on one suite. I decided to escalate it further through VRBO which was a mistake. Since we had stayed the entire time, the refund was at the discretion of the host. The support teams kept giving me different answers and did not advise me correctly. One even sent me an email saying that they reviewed the pictures of the worms & crawling bugs and it was evidence of wasps that came from outside the unit which is considered a minor issue. If I could post the pictures and videos I would but that does not seem to be an option on VRBO. I do not recommend staying here unless VRBO requires the host to hire an exterminator.