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"Really helpful staff, offered welcome drinks on arrival - sadly we were too busy to drink in the hotel or use the gym (which I'd planned too), but was a lovely hotel, very clean and a welcome gift in our room. Excellent terrace with a great view of the town. Would recommend."

"Hotel was very nice and staff were friendly. Beds were quite comfortable and the design of the hotel was nice. The blackout blinds were helpful! Easy enough to get a bus into San Sebastián. Breakfast was tasty. Cleaners in our room did a great job. A few things would have made it better/really good- we had a young baby and they could have offered to help us with washing bottles etc. They cleared breakfast away either before, or exactly at the time they said it would finish (normally you get a bit of leeway in other hotels if you turn up 5-10 mins before the end!). The sink in our room was also not securely attached to the wall and they provided tea bags but no kettle. In summary- generally good but I would have hoped for a little bit more given the cost of the room. "

"Breakfast fine but ran put of semi skimmed milk and English breakfast teabags which didn't seem to be replaced. Also some milk portions in the room would be very much appreciated "

"Good location close to Le Concha beach. Beds are comfortable and room is very clean. "

"Perfectly located with the hotel’s elevator which takes you down through the rock to the city centre. Room and facilities all top standard. We chose against breakfast purely because there are so many options nearby. Amazing spa cost €20 pp but well worth it as we pretty much had the sauna and pool to ourselves for an hour. Would recommend. "

"Great short stay. Fantastic location "

"This first class hotel was in a great location. It had friendly staff and excellent safe care parking. The breakfast were great as well."

"Spa area was a fantastic option, staff were super friendly. Only fault was the beds were quite uncomfortable."

"Check-in was not good… my sons arrived at the hotel and for some reason they forgot their passport, but they had other Id documents with them and photo of their passport. The gentleman that was making the check-in was very nice with them and really help with the situation… but there was a lady there, with another guest overhearing the conversation and she started to make problems… arguing that photograph of the passport was not acceptable and that the reservation should be cancel and threatened even to call the police. People like her are the ones that ruin the great experience of booking at a new hotel. Not sure if we are booking again… "