"I had an extremely disappointing experience with my recent booking. After securing the property, I called the provided number to confirm my reservation, only to be met with confusion from the person on the line, who claimed to have no knowledge of Hotels.com. Despite sending my confirmation, I had to repeatedly follow up for a response, only to be informed that my originally booked unit was unavailable. They offered a supposedly 'similar' unit instead. Upon arrival, the cleanliness of the unit...