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"Very enjoyable stay with my 2 cats as we was visiting The Supreme cat show in Liverpool the following day. The room was pretty warm and could do with Air con. But all in all a comfortable stay."

"Staff very helpful"

"Tv remote did not work. Breakfast supplies not replenished for quite a time after a large group consumed most of them. Room service failed to make up bed or replace used coffee cups. Who knows what else they failed to clean. Room generally felt tired."

"The location is perfect. Very easy to walk into the centre and with plenty of amenities nearby. The staff are excellent. Very friendly and happy to help. New hotel so modern, light and comfortable rooms."

"Breakfast was terrible value. it was offered as a continental breakfast but what actually came were offerings that did not include and cheese or ham or even a boiled egg. My husband discussed it the manager. There is a new menu on its way.Staff were all very friendly.There just seemed to be fewer around than on previous stays over the years.in general the hotel is in a great location. Short walk into centre of Chester, great parking under the hotel for £20 per night. Just think the rooms are maybe getting a little bit tired and we just couldn't work the TV . There was also a lack of general info in the room. It's all on app/site but again not easy to use. Would I go back again? Yes, but only in the Enviable or Most enviable rooms. Never had a suite yet in the numerous stays since it opened."

"Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom."

"Excellent stay, food excellent and staff were welcoming and made our trip."

"Clean room and beautiful environment"

"Breakfast very good with seating in restaurant. "