"We booked 2 rooms for my family and on reaching there at around 8 pm as we were coming from toronto ,there was no one on virtual site as they close at 6 pm .We received email confirmation for 1 room and not for 2nd room.We were not able to contact property people nor expedia could do anything .We had to leave property and had to go for another hotel which we had to to take at premium .My children waited on street till 10 pm without food.Terrible experience."