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"We stayed at Jetwing Yala for three nights and had an amazing experience overall. The hotel itself is beautiful, with a stunning pool that’s perfect for cooling off in the heat. Even though Yala National Park was closed for the first couple of days, it was still lovely to relax around the hotel and enjoy the peaceful surroundings. The location is incredible, right on the beach. You can even join an early morning walk with the lifeguard, which was such a nice touch. The staff throughout the hotel were genuinely lovely and always happy to help. One of the absolute highlights was the wildlife. A bull elephant visited the hotel twice during our stay once at night and once in the morning which was honestly the best experience ever. The naturalists were always present, making sure everyone was safe, answering questions, and sharing so much knowledge. We did a half-day guided safari organised by the hotel and would definitely recommend going with a guide. Even though we didn’t see a leopard, the naturalists and jeep drivers were so dedicated and made the experience amazing. We saw baby elephants, crocodiles, deer, and even a sloth bear. They even set off early so we were at the front of the queue entering the park. The food experience was mixed. For the first couple of nights breakfast and dinner were à la carte, and the dishes were exceptional. Later it changed to a buffet, which personally I don’t enjoy as much, as it feels a bit more rushed and less relaxed. Not sure why the "

"Fabulous place "

"Lovely place to stay for our safari. Gorgeous pool. Good clean rooms. "

"Loved the stay. They"

"Gorgeous amenities beyond any expectation. Lovely service.!"

"Le séjour s’est passé merveilleusement bien ! Un personnel aux petits soins , très accueillant et efficace, des repas excellents et des chambres tout confort"

"had a short stay at kithala and we were given a very warm welcome by the front office team .. they make you feel at home and invited us to light the Oil Lamp which is a symbol of respect ..it was very special ..wish we had stayed for few more days !! "

"Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night."

"We enjoyed our stay, the staff is really nice and helpful. The property is well maintained and clean. "