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"Wonderful staff. Friendly, helpful and caring about their guests. "

"Very nice place close to the airport"

"Excellent service. Nice hotel. "

"Have stayed twice. Will stay again proximity to airport and train station extremely convenient. Despite being VIP member still had to negotiate with spa attendant and didn’t receive full 20% discount per status"

"Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards). "

"Great service - friendly staff"

"Very friendly and attentive staff A great breakfast A clean heated swimming pool with shaded loungers "

"Really lovely hotel. "

"Clean room, responsive staff and great amenities "