"Very friendly staff. Clean and spacious room."

"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

"Great location. Clean and bright rooms. Perfect for a couple or single person right in the middle of the city. "

"The hotel was totally unmanned, shortly after checking in the elevator went out of order so by the time it was operative, I lost some precious hours stranded in my room on the 8th floor. Air conditioner was not functioning & for any problem, the only way of contacting, is WhatsApp with a machine. The microwave wasn’t functioning and same problem as the others. I SHALL never try this hotel or any UNMANNED hotel. Expedia better mention explicitly that hotel is UNMANNED 😖"

"餐具清潔度很差。 地毯上有髒汙餅乾屑。 冰箱有殘留未食用完畢的起司。 沒有足夠的衛生紙。 最誇張的是，我們全家人都是沒有抽菸的人，公寓居然以"發現了吸煙的痕跡，包括香煙殘骸和濃重的煙味"沒收我的保證金。 如果你要在鹿特丹住宿，千萬不要選擇這間 "