Verified review
2/10 Terrible
celeste
4 September 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
STAY FAR AWAY. My stay at the Basecamp properties was a nightmare. My guide had no idea about wildlife, didn't bring water on a 5 hour drive, & took my camera without permission & started taking photos of me. I requested to switch guides & to be in a car with other guests. For 1 day, I was with other guests, but then was put back in a car alone. The translator for the guide repeatedly asked me if I watched porn, if he could come to my room, asked me if hyena sex turned me on, etc. I told management & they continued to send me out with the same person. I finally had a breakdown with a female manager & she removed him. But it was a horrific experience. I was the only guest at Leopard Hill, so felt completely unsafe. I asked the manager to cancel my stay & change my flight & they said that it was non-refundable & I would have to book a new flight. These camps are completely isolated, so I felt completely trapped. I also got eaten alive by mosquitos in the Leopard Hill room (~$1,000/ night). I asked for a mosquito net the next night & they said that they didn't have one. After much insistence they brought one that had holes & didn't fit. Do not travel to the Basecamp properties. They also tried to charge me $250 for a Covid test, which was $120 at my previous camp & that company said they would gladly come test me for $120. I paid 1/5 of the price to stay at another camp the week prior, which was amazing & had the best guides. Basecamp was the worst lodging experience.
Stayed 6 nights in Aug 2021