"Overall, we had a very enjoyable stay at Fairmont Makati and would still gladly return and recommend it to friends and family.
The highlights for us were the pool and beautiful city views, the very comfortable beds, and the bathroom amenities. I especially loved the Le Labo toiletries, rainfall shower, and bathtub. We also enjoyed Spectrum and its huge buffet selection. Most importantly, the staff were generally warm, attentive, and provided excellent service.
A few areas could be improved. Since we used Grab throughout our stay, my husband would often arrive dressed casually and modestly. On two separate occasions, he was questioned or seemed to be doubted as a hotel guest until he spoke with his American accent. This was disappointing. I hope staff can be reminded that Filipino/Tagalog-speaking guests, regardless of how they are dressed, should receive the same welcoming treatment.
We added the breakfast buffet, but found it overpriced. The selection is extensive, but the price still feels excessive for what one can realistically consume at breakfast.
For a hotel at this price point, it would also be nice to have streaming services or smart TV options instead of mainly local channels. The welcome pastry was also underwhelming—dense and a little difficult to identify.
Despite these points, the excellent location, comfortable rooms, amenities, and overall Fairmont experience made our stay worthwhile. We would definitely consider staying again."
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