"Staff was kind & considerate, while the property was of impressive cleanliness. However, the reason why I am giving it a terrible rating is not because of the hotel, but with Expedia. This platform invalidated the reservation I made, yet had no issue charging my card upon booking the reservation. When I arrived to the hotel upon check in, the staff shared with me that the payment had failed, so Expedia had cancelled the reservation. I was frustrated because I have proof of receipt (my card being...
"Staff was kind & considerate, while the property was of impressive cleanliness. However, the reason why I am giving it a terrible rating is not because of the hotel, but with Expedia. This platform invalidated the reservation I made, yet had no issue charging my card upon booking the reservation. When I arrived to the hotel upon check in, the staff shared with me that the payment had failed, so Expedia had cancelled the reservation. I was frustrated because I have proof of receipt (my card being...
Yanit