"The kitchen staff were amazing (big shout out to Tracey and Yasmin, who brightened my morning every day). The hotel was undergoing a refurbishment so the restaurant area was not great, although I can see that the refurb team have done their best to prevent any impact on hotel guests. My room was on the top floor, so was quite removed from the noise. It is the staff who make this hotel, everyone was so friendly and kind. The food was ok, the 24hr menu is quite poor (only a few dishes available) but I assume this is a logistics issue.
Small issues that could be better - the family room I was allocated was nothing like the photos. It was quite poor, considering the cost per night (and I had paid for a family room to get specific amenities). There was no full length mirror (just a waist high one in the bathroom), there was no desk or chair to work at (just a rickety small round table, barely big enough for a plate) and the door stop on the floor had been damaged / removed at some point, leaving a 2-inch tall thin cylinder sticking out the floor. As my suitcase was in that location behind the door, I didn't realise this until I stood on it with bare feet, on the morning I was due to leave!
Overall, this hotel is superbly convenient for the train station, for the NEC, for the airport and local access roads. I would definitely stay here again, although I would not pay so much for a superior room next time, given that it was basically the same as a standard room."
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