"I don't understand why hotels put people in rooms that are substandard when people book through other platforms. This one is a example, the hotel wasn't busy yet we were placed in a really crummy room (they will say it was fully booked, it wasn't). The bed was absolutely awful, possibly the worst I have ever had, except maybe for a bed in Tilburg where my secretary had booked a brothel. The bed had a plastic cover underneath the sheets. The staff were disinterested and surely apart from the...

"Lovely room, good location, friendly and helpful staff, breakfast a bit limited. The booking through Expedia was simple, but the hotel received a booking for 2 single rooms, one in the wing name spelling, and neither with breakfast, whereas my receipt stated 2 double rooms, including breakfast, and in the correct names. Luckily the hotel were amiable."