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"Reception not staffed until 1400 so worth noting, i was able to leave my bags at reception as staff from bistro assisted but they arent left securely. Upon check in staff member very friendly and clear instructions provided on how to access the annex building and he accompanied me to demonstrate Room i had was in this annex building next door, accessed using a code. No lift in building so consider this if any access needs. Booked a single room but the room was large with 3 single beds, 1 single and 2 pushed together. Mattress was very soft but slept well. There is a fridge in the room but it wasnt cold and light was flickering a lot. No other amenities in terms of water tea/coffee etc. Bathroom was a good size with a connected shower head, tho no holder for this so you have to hold it, also no shower curtain. The carpet in the building and in room has seen better days and the bathroom ceiling was peeling away. Room was adjacent to the main road of town but noise was minimal. Bastogne has limited accomodation options but the price was still reasonable considering this. Close to food options and local transport links. The main hotel building may be better than the annex but overall the property suited me as a base to explore bastogne. Didnt eat in the bistro but the cafe adjoined to annex was very good with friendly staff"

"We were warmly greeted and farewelled by the staff. The hotel is rustic, clean and comfortable. Great location walking distance to all the main sites, restaurants and bars. Street parking was easy, but we were in the off season. Rooms were clean, on the smaller size, but not uncomfortable. No tea/coffee facilities. For any poor comments the location and the ambience of the hotel and village overcame the small issues. Great stay and would recommend."

"Central location whilst quiet at night. Hotel and staff did not disappoint. Breakfast and dinner were of good quality."

"Clean room. Staff were extremely friendly and helpful. Mattress is very firm."

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"Great location in a very charming village. Friendly staff and comfortable room. Everything went well and smooth."

"Staff was not so welcoming at reception on 31 December and 1 January. "

"Oui on a passé un séjour agréable le personnel, il était à la hauteur de son travail. Merci beaucoup pour votre accueil, l’endroit est magnifique le chalet très propre "

"The room had 3 issues: 1. The water kept turning off which wasn't great whilst mid shower. 2. The water was sometimes brown when it did turn back on 3. The bed was extremely loud and squeaky. Every time I moved, my 8 month old would get disturbed. The breakfast was nice and it was a clean place with beautiful views. But im not sure i would stay here again. The staff could have given us something to make up for the water issue instead of pretending like it wasn't happening (until i mentioned it at checkout). "