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"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"We normally come all the time and it is a lovely place to be and staff are amazing and lovely. But this stay was our worst one yet. There was bugs all over our bed. Stains all over the carpet and the room had a foul smell to it like it hadn’t been cleaned in a while. "

"Friendly and helpful staff. Michael was absolutely amazing. Cleanliness let it down slightly. There was water in the kettle leftover from previous guest. The drawer with the coffee / tea wasn’t clean. The teaspoon was sticky. Overall great stay but would suggest wa"

"Was really nice had the best view from the 6th floor really enjoyed it full 10/10 from me will be definitely staying again and for the price"

"Good and central. Priced well."

"It was exactly how I expected it, it was the second time I stayed their, ir is in the city center of liverpool. It is dependable"

"Large rooms. Helpful staff"

"very good will come back"

"If you are looking for a hotel in the best location for nightlife, this one is for you. Very clean, friendly and helpful staff. Very clean, comfortable rooms.."