Search Cottages in Lexington

"We arrived for a late check in and stayed 3 nights with a very early check out. The night clerk on duty both at check in and check out, Heath was one of the rudest people I have ever encountered! Upon check in we walk in and apparently interrupted his doing nothing. We said we were here to check in he looked at us and said “and” no greeting no welcome. He scolded me because I put my room key by my phone and said now I have to do them over again. We got to our room, it was as described and the bed was super comfortable. Breakfast had a great selection of eggs, biscuits and gravy, sausage, bacon, and assorted fruit, yogurt and pastries. We stayed 3 nights and they did not clean our room. We did not put the sign out to not clean it and I was a little disappointed in that service. We left at 3 in the morning to check out we had a very early flight and again we ran into Heath. He did not say good morning how can I help you nothing. I stated we needed to check out and his reply was well I am in the middle of something so you will have to wait. Again so rude! I have stayed at this hotel many times, but would think twice before staying here again."

"property looks old and tired. needs a deep cleaning. front desk staff struggled to find our reservation but it was there. breakfast buffet was nice and fresh. right off highway, was easy to find. easy drive to the nc zoo. we paid $200 and thats just insane for this property. "

"I don’t usually do reviews but this was enough and I give these reviews because of what I had a reservation for and what I actually got for the weekend was not what was in the confirmation. I was suppose to get a superior room with two queen beds, which were actually two full size beds, a mini refrigerator with a microwave, just a refrigerator, multiple stains that could have been cleaned up on the carpet, sticky surfaces, no pool towels, I asked for some and the associate had a blank stair on their face and said let me see if I could find some, 2 mini size pillows on full size beds which should have been queen size beds, the furniture had like a chopped up appearance to it as well. The reason we did not find another place was we had kids and one was sick and we were tired of traveling and figuring rooms out and wanted our sick child to rest finally from the long road trip. This will be the last time with this hotel chain. "

"Microwave in the room instead of down the hall."

"They had me put a $100 deposit, which would be returned after checkout. Instead, it was processed, and they can't get them on the phone. They did callback, and I'm waiting for some results. "

"Clean room but the property has age and you could see daylight around the door. Batteries to the tv remote were dead"

"I was very disappointed with my stay. The entire hotel had a damp chlorine smell, and the room itself had an unpleasant odor. When I requested fresh bedding, the front desk only provided a sheet and stated that was all that was available. For $275 per night, I expected a much higher standard. Many items in the room appeared stained, dirty, and damp, which made the environment feel unclean. Additionally, the housekeeper entered the room without properly knocking. I had to say “excuse me,” at which point she closed the door. This felt like a lack of basic courtesy and privacy. I also attempted to purchase a drink, but the front desk was unattended for an extended period. When the staff member returned, she was not helpful and did not display a welcoming attitude. When I asked if there was another place to pay, I was simply told no. Overall, I did not enjoy my stay and will not be returning."

"Great house! Beautiful setting, perfect spot for the dogs and our family! Everything was so clean and well appointed! Thank you and we hope to be back! "

"Property was very clean, breakfast was good and everything was hot, most importantly the coffee was excellent. "