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"Clean room, easy parking, with easy access to laundry"

"The dinner was great！ "

"If you haven't stayed there ... it's a must"

"We recently stayed at the Mountain Heritage Hotel and unfortunately our experience was quite disappointing, particularly given the expectations set by the property. We booked the corner suite, which was advertised as a premium offering, however the room was not well maintained. The “jetted tub” appeared unclean, as though it hadn’t been properly serviced in some time. The fridge was not functioning, and amenities listed in the property details, such as slippers, were not provided. While the room itself has an older style, it felt neglected rather than charming, and overall cleanliness was lacking. The carpet also seemed poorly maintained, with noticeable dust affecting comfort. Service at breakfast was another letdown. I waited approximately 30 minutes for a coffee, during which time the barista/bartender served another guest and proceeded to make a cocktail without acknowledging me at all. A simple acknowledgement would have gone a long way. That said, the property itself is beautiful and the views from the restaurant are genuinely stunning, which was a highlight of our stay. Overall, while the location and setting are impressive, the cleanliness, maintenance, and service fell well below expectations and need significant improvement. Will not be staying here again."

"Exceeded expectations. Spacious, clean, well equipped, comfy bed, close to bushwalks, and cafes/village, peaceful, quiet, fab fireplace, awesome spa, pretty trees. Nice staff. Excellent. Thank you! "

"Okay"

"."

"The staff were friendly. The bed was comfortable and room was clean. We were given the room closest to the entrance so unfortunately we heard people coming and going regularly through the sliding door. This was very annoying. There is also the noise from the railway line nearby but wasn’t too bad. The room we got was a little unexpected as it was wheelchair suitable or for someone in an aged care home. The bathroom was fully accessible for a wheelchair and the shower area had a fold down bench seat. There wasn’t any large area to put clothes or toiletries and the toilet seat had no lid. I would have preferred a room with a table and chairs to eat breakfast and a shower without the shower curtain. The complimentary banana bread and pod coffee in the communal space was appreciated. I would have liked some butter for the banana bread though."

"This is the perfect place to unwind in style and enjoy a bit of luxury on a budget. We loved the hot tub, gorgeous gardens, tennis court, and having fine dining on site was an unexpected bonus. Truly, you have to eat at the restaurant, it is next level. The staff are super friendly and even let my husband into our room hours before check in so he could work while he waited for me to arrive. We will be back!"