"We arrived to Zermatt early and tried to leave our luggage’s so we can hike early but it wasn’t clear where the drop off. Tried to phone supplier at the Expedia portal and phone number wasn’t working when tried to call for help to check in. We walked to the the nearest lockers so we can may use the company to store our luggage and it wasn’t open yet. They advise to go back and ask the hotel accross the street. Walked back again, about 10 min walk. That worked out but after wasting over 1.5...

"Thankfully this wasn’t my first trip to Saas-Fee or I’d never go back… I’ve been going for more than 10 years and we have a place in the village but needed somewhere bigger to accommodate family. Topline… the place is well past its sell by date and the interaction with the hosts - Saas Holidays - wasn’t great. On arrival we had our apartment number on our booking and told the concierge on the phone. He said that he didn’t have the booking reference so as long as we had the number on our...

"Everything with our visit was what we expected. The only thing we would change is to maybe share where the external trash bin is for us to drop off our trash outside the apartments."