Chalets in Lapland

"Nice service and very well equipped "

"Spa hotel is a misnomer: the ‘Spa’ is part of the external waterpark, which charges extra (which would be ok), but more importantly, there’s no entry before noon or after 7pm, thus, if you go skiing, there’s no chance to go to the Sauna after dinner or in the morning. I wish this would have been noted on the website - I would certainly not have booked this if I knew!"

"I want to stress how accommodating and attentive the staff was. Reception truly was very welcoming and I do not want my review to reflect on them at all. Could not have been happier with them. That being said the property condition was just not it. There was mud EVERYWHERE; black snow, bit construction signs and and large construction trucks - it just totally totally ruined the feel of the place. The cabin itself was pretty low end in my opinion. Coming from The Northern Lights Village - this was definitely a downgrade and did not feel luxurious or relaxing at all :/ the hottub was nice but the view was black snow, mud and an ugly wooden panel; again just ruining the entire moment. The cabins also had these drapes that were very annoying to deal with and quite literally block the Aurora. I had to wait several pictures to remove the drapes. Disappointed by the location but very happy with the Aurora Borealis. I hate to leave such a critical review but I think it’s important for consumers to know what they are getting for $600/night. Value is just not there. "

"Nice and quiet hotel. Good maintenance and very clean hotel. "

"Perfect location"

"The room was clean, but during the winter conditions, you should have the options to at least have your room swept. Front desk staff was not very friendly. Furniture in the lobby was not anything we would sit on. The most disappointing part was the shower. The shower head did not stay up, so you had to use the hand held head, the water ran out of the bottom of the shower stall, so you had to squeegee the water back under the shower door after you had to get wet, lather and then rinse off in there different steps. The location was not bad it was less than a 10 minute walk to the city center."

"The glass houses are located in an area where you have to drag your suitcase through gravel. It makes it hard to get to. Rooms are small but fine for a 1 night stay. Breakfast was good. Dinner in the ice restaurant is cold as you can imagine and food is ok for the cost. Drinks on the property are expensive. "

"e had the most incredible 4 days and 3 nights at Aito resort. It was a completely 5 star experience from start to finish, with all of the small details considered by the staff for the ultimate experience. We were celebrating my partners 30th birthday and staff went above and beyond to make it special. We did the snowmobile experience and northern lights hunt and we were lucky enough to experience the Aurora on the hunt and again from our igloo. Above all - the staff here are faultless - the staff in both restaurants, the guy in the spa, Wendy in the safari house, maintenance guys and reception staff. So so friendly and kind. Thank you guys for making such a special 30th birthday for my partner - we want to come back for my 30th now in 2 years! X"

"The property and the location is good. But what they don't mention is that some of the chalets are very far from the reception and you have to cross a main street, and if you don't have the car there is no help or trolley to drag the suitcases across. The receptionists are very unhelpful and apathetic. They blocked the room access card even before our check out time and and again to reactivate, though it is their fault, you need to walk all the way to the reception to reactivate it! "