Residences in Laguna

"Would check in again "

"Very pleasant staff. Breakfast buffet was excellent!"

"Room number 323 was excellently presented. Bathroom was as new finished to very standard Had to request more towels - only one was provided. Included breakfast was very poor for a westerner’s taste. It took almost an hour before it was served This was unimportant since we would eat at the airport lounge. Staff all tried hard to please. Extremely good value for overnight between flights We will use this hotel next time"

"The property was clean and the staff was excellent and friendly and helpful the room were good. However their was no bidet. "

"Very Professional staff, with a warm welcome."

"I was bitten by what appeared to be bed bugs. I contacted room service immediately, and when an attendant(Robert) came to inspect the situation, the first thing he said upon seeing the bites was that they were likely caused by bed bugs as if he knew that the hotel had bed bugs. This situation caused me significant distress and disrupted my trip. In an attempt to address my complaint, the hotel moved me to a different room in the middle of the night(3:46 am) I was told this was an upgrade for the inconvenience but the room was essentially the same, if not smaller and staff repeatedly entered and exited the room until approximately 4:15 AM, further disturbing my rest. The following day, I was moved again as the previous room they “upgraded “ me to, was not an upgrade it was a smaller room then my original booking. While in this room, I discovered what appeared to be dead bed bug stuck in a towel while using the washroom. When I reported this to the front desk, they again refused to acknowledge that it was a bed bug. Additionally, they have attempted to inspect my room only when I am not present, and when I decline due to my absence, they shift blame onto me. The duty manager ( rich) finally acknowledged it was a bed bug she tried bribing me with a bottle of wine and breakfast in the morning only because I advised that i was going to report this to Expedia and write a google review. She kept insisting “please don’t,iwill get it sorted out”.Nothing sorted out. Very disappointed"

"I never get breakfast because I have an early flight "

"Need to improve the cleaning and the room is smelly."

"Good ambience, expensive buffet looked delicious, close to MOA, quiet though small room, nice shower but BYO wash cloth. Bellman very late for checkout. Shuttle pickup never showed, so we took Uber."