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My Fiancé and I throughly enjoyed our 13 night' stay here at CITI Residence. From the moment we were taken to the property - We were warmly welcomed by the Receptionist and escorted to our room. After a few nights in our first room - We ran into an unpleasant smell, upon complaining - in the middle of the night - The management quickly moved us out and into a new room which seemed nice. The property is clean with everyday housekeeping services, very well maintained and privacy is simply...

Hotel staff were hiding the promo reduced rates for Christmas and it caused an issue before they finally accepted to show me the real promo prices! Wondering if they are keeping the extras for themselves....

I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience. Issue Details 1. I book and fully pay through Expedia. 2. Upon arrival, staff claims payment is pending or incorrect. 3. This has happened consistently, causing unnecessary stress. Request 1. Improve payment verification processes. 2. Ensure staff thoroughly checks...

Staff was very nice and courteous. Breakfast was great. Room service Club sandwich was very poor. Food service at pool sode was very poor. Pool was filthy.

The area the hotel was nice...

nice

Clean hotel, good service and good location

Love the staff.

I had a wonderful and pleasant stay at Melbrooke Park Hotel, from check-in to check-out. The environment was clean and comfortable, and the staff were warm, welcoming, and professional. The complimentary breakfast was a nice touch, and the location made it easy to drive in and out, especially when visiting nearby places with friends in the evening. Overall, it was a lovely experience, and I would gladly recommend this hotel to anyone looking for a comfortable and enjoyable stay. Definitely worth...