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"The staff were so very sweet and the amenities themselves were possibly the best ive ever experienced. The private onsen in room made me wish I never had to leave! "

"Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room. The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding. Loved the resort and would definitely consider visiting again!"

"my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station. "

"Staff was soooo attentive and nice The Private Onsen in the room was the best experience i’ve ever had wish i could go back very soon "

"Room was gorgeous, clean and great location"

"Relaxing atmosphere. Spacious room. Very high tech place. Great location for transportation of bus and more importantly -> train station for a mountainous villas & towns. "

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Clean room, courteous and cheerful staff. "

"Everything was wonderful!"