"I am writing to formally complain about the disrespectful and unprofessional treatment I received from a staff member on Tuesday 30 July , an incident witnessed by your manager, Mr. Marcos. Due to a timing oversight, I was 45 minutes late for checkout. I took full responsibility, apologized for the delay, and explicitly stated that I was willing to pay any standard financial penalties. Despite my cooperation, your staff member openly attacked my integrity in front of Mr. Marcos, claiming I was...

"Very clean and quiet….just very very small. The shower gets the whole bathroom floor wet. Great location and close to all sights."

"Great location and my room was well-appointed. Quite modern and up to date is a beautifully classic building."