"The hotel made an excellent first impression. The ground-floor areas were attractive, modern and welcoming, and most of the staff I encountered were friendly, professional and helpful. Unfortunately, the positives largely ended there. The upstairs areas felt tired, dated and in need of refurbishment. In my opinion, they were more reminiscent of a budget hotel than the standard suggested by the hotel's marketing and pricing. On arrival, I also found the attitude of the two receptionists...

"Every one was very courteous, kind helpful and was willing to advise and help to make the stay comfortable."

"The hotel was an easy 10-15 minute walk to the market square. From getting off the bus, the hotel was hard to locate. The restaurant was clearly marked but not the hotel. Walked around for a bit trying to figure out where it was located. Quiet location, park is across the street and not very visible from hotel room balcony. Was nice to have balcony with door so I could keep the room cool. Nice restaurant and bar with friendly staff."

"Fantastic hotel in the centre of town. All major sights within easy working distance. Room very comfortable and staff very helpful and friendly."