"We reserved a room which was supposed to be ready at 12noon but they said the previously night guest refused to get out until 5 pm which we've already booked for. Not happy. "

"The room was not ready when we opened the door, had to call down to get it cleaned, the hallways and corridors are filthy, the one-bedroom suite is well set up, the cooktop was an induction cooktop but no induction cookware at all. Staff was good, BUT the day before we left at 10 a,m one of the staff members walked into our room without knocking, apparently he was in the wrong room, luckily for us, my wife and I were not being naked and intimate on the sofa again at that time. The pools were...

"Great view and good place"

"To begin, it took over an hour to check in. Granted, we came about 30 minutes before check-in so we understandably waited, but was confused when it was well after the stated check in time. However, we waited. We figured they were cleaning up the room. We were informed the front door was actually broken and it’d take about 15 more minutes to be checked-in. The lobby looks fantastic so we had high hopes the room that looked really nice on the pictures would match the aesthetic. It did not. The...

"Very nice staff thanks to Mouy"

"I booked 2 rooms, advertised differently and at different prices. they were identical in size and quality, as they were both filthy. my room had evidence of the previous guest, soap bottles were lying around, the ground was greasy and disgusting, the shower was filthy and full of hair"

"シャワーがぬるく、水圧も低い"

"Nice stay good property Thank you"