Find all hotels by Banyan Tree in Ko Jum

"The room was stunning, and the staff were okay. "

"We booked the family room. It has a king bed and a bunk bed which was fun for out kids. The themed room was spacious and they even have toys and a mini tent set up in the middle of the room. If you have kids, the property has a slide in the pool, a kids club, and everything looks nice. Great location, our room even had a sea view. If you get building 6 like us, there’s a long and complicated walk from the lobby, but it’s totally worth it."

"Great reception. Very well located on long beach "

"Staff is amazing here, very attentive. Lots to do including the pools and spa and they provide a shuttle into town. We had an issue with bugs our first night but when we contacted reception they helped and cleaned with no hesitation. WiFi is eh. Just an FYI, as described, the beach is not really swimmable. Would stay again. "

"This place has everything ready for you to relax and enjoy the quiet views of the sea. We got a oceanfront room. It was spacious and pristinely clean. The AC was not working properly and they fix it in no time. The resort has their own app and you can do everything there. From ordering food to booking tours or request a buggy if you don’t feel like walking around the huge property. The staff was amazing and friendly. Definitely a place to recommend."

"Very friendly staff. Good service. Good cleaning. Basic breakfast. Very nice balcony on the first floor. "

"All staff were great food at breakfast was very good choice "

"Great stay overall but not everything was perfect. Pros: - big room with an amazing view. - nice and comfortable beds. - clean and housekeeping did a great job. - amazing huge pool. - staff were super friendly and helpful. - location is great, you're in the middle of all the action but it's still very nice and quite at the hotel. - perfect for a family stay with kids. There is a kids club and a kids swimming pool. - breakfast and a la carte were very good. Cons: - AC was very tricky to use, you can change the temperature but it reverts back to whatever default setting after some time (20 degrees but feels like 15). Most of the time we left it off to avoid it. - due to some issues with the AC the floor becomes completely wet and slippery. We had to leave the room and asked the staff for help. They cleaned it and provided a dehumidifier, and while it helped a lot it was super loud. While we had a couple of issues, the positives outweigh the negatives and it was a great stay."

"The hotel was beautiful, clean, polite staff. The pool area and restaurant were lovely too. The hotel is in a great location and the rooms were great with an outside patio area. I didn't travel with any childen but the kids club and children's pool was perfect for families with small children."