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"The rooms are nice. The view from the hotel of mt.fuji is insane. The breakfast was good also. The spa/onsen is soooo good. The downsides are it's kind of isolated and the food options there are very expensive."

"Easy self check in and check out, lots of food around "

"Love this large hotel! Why? Great location: very close to the JR station, close to a large number of restaurants of all types, Daily Yamakazi kombini, huge drugstore/pharmacy. Inside the hotel tower, at the bottom of the elevator bank is a 24/7 mini 7/11 (such a convenience). Steps away from a lovely underground full size supermarket. Super clean room, quiet , lovely soaking tub/shower, very hot running water and fills the tub quickly, superb views. The staff in the lobby was great too. When I requested a specific view, she was extremely accommodating. Thank you, Prince Shin-Y. "

"Didn't notice anything, meaning everything was perfect!"

"Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious."

"We had a wonderful stay. The family room was clean, spacious, and very comfortable, with an amazing view of Mount Fuji. The staff was incredibly friendly and helpful, making us feel very welcome throughout our stay. We truly enjoyed our time here and would happily recommend this hotel."

"Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen."

"Great location close to the concert we were seeing, good breakfast"

"Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10 "