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"When we got into our room, the tub was clogged and water would not run. I asked the front staff for help but they were not interested in helping and simply said that there's nothing they could do until the following day. This is a hotel for amusement parks and not having a shower it's not a pleasant experience. The next day, a manager was at the desk and I asked her if the top had been unclogged. She said she wouldn't know and not to hold her accountable if it wasn't. If we cannot hold the manager accountable, who can we? She said that the hotel was under new ownership and they didn't have the necessary night-staff to address emergency issues or available rooms to accomodate guests in this situations. So what if an AC brakes? What if a room floods? This is not good management for a hotel; especially with such disinterested staff without accountability. "

"The staff was friendly and accommodating, which we appreciated. However, the pool was a major concern—the chlorine levels seemed off, and my kids ended up with sore, irritated eyes. There were also pool lights coming loose and dangling in the water, which felt unsafe. We reported it, but it wasn’t addressed during our stay. The room itself was spacious and nice overall, but it felt worn and could use some updates, especially the bed frames."

"Everything was excellent "

"Activities for all ages"

"It was OK wasn’t impressed with it"

"Clean room. Comfortable bed. Good location for tourist exploring Kissimmee. It is an older hotel so the amenities and room furnishings are older. "

"Na"

"Good "

"The staff at registration are brazen; they constantly try to push things on you—even if you explicitly say you don't need anything, they keep making offers anyway. And they are constantly tacking on various additional charges."