"A few things I feel that went wrong.
Our room, some of the indoor hallways and the downstairs bar/restaurant were very cold.
The vast majority of the staff were miserable. No greeting or smile in passing. Seemed to only have a slow speed when working and looked glum.
Downstairs restaurant I would suggest the staff learn the table numbers. We were offered food from several different tables.
We forgot to book the upstairs restaurant for Saturday evening. But when we walked past it was almost empty so we thought we'd try.
Apparently they were very busy. It most definitely was not. They suggested down stairs. Now this was very busy. A private party going on as well as the rejects from the upstairs restaurant. Only 2 high tables were available. Both had recently been vacated and were not clean.
We left. Spent a fair amount of money on a meal elsewhere that could have profited you. We weren't the only ones either. The staff were great, cheerful and helpful. So they got a tip too.
Short sighted on your staff.
Having been a restaurant manager myself in the past, I feel they need a good talking to and morale boost.
There was a young lad in the downstairs bar (mousey blond wavy hair). He was helpful.
Another suggestion would be a better variety of vegetarian food on the menu for those that stay a little longer.
This said we had a lovely room. The reception staff are polite. We enjoyed the spa facilities very much.
We will be back again. But maybe will go out to eat."